Frequently Asked Questions
Everything you need to know about your Renu Therapy experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to generate a prepaid shipping label and initiate your exchange or refund.
What materials are used in Renu Therapy apparel?
We prioritize sustainability and comfort by using premium organic cotton, recycled polyester, and eco-friendly dyes to ensure our garments are as kind to the planet as they are to your skin.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for item-specific advice.